Our aim is to dispatch the same day ( Mon-Friday ) as we receive an order. If the order is received late in the day we will dispatch the next working day ( Mon -Friday ).
We use royal mail for many smaller items and TNT Couriers for larger orders. TNT has a text or email update service which informs our customers of the delivery progress.
Any items out of stock will be informed via email the same day as we receive the order
You can be assured we pride ourselves on a very high level of service. Please inform us if you think we can improve in any way.
Platinum Hot Tubs offer free shipping on all orders over £50 + VAT (£300 + VAT for trade orders) excluding orders delivered to Northern Ireland, Scottish Highlands and the Channel Islands, where delivery charges still apply.